Block & BoltGlasgow Home Repairs
Terms and Conditions
These terms are designed for Block & Bolt handyman, repair, maintenance and improvement services across Glasgow and Scotland's Central Belt.
These terms are a strong practical draft for a small Scottish home repair business, but they are not a substitute for legal advice. Before launch, a Scottish solicitor should review them against your final trading structure, insurance, cancellation process, payment setup and service scope.
Nothing in these terms limits rights that cannot legally be excluded, including statutory consumer rights.
These terms apply when Block & Bolt provides or agrees to provide handyman, repair, maintenance, painting, joinery, flat-pack, installation, landlord maintenance or related home improvement services.
In these terms, "we", "us" and "our" mean Block & Bolt. "You" means the customer, property owner, landlord, tenant, letting agent, business customer or person requesting the work.
If a written quote, booking confirmation or agreed scope says something different from these terms, the written quote or confirmation takes priority for that specific job only.
We provide practical home repair and maintenance services. Unless expressly agreed in writing, we do not provide regulated gas work, major electrical work, structural engineering, asbestos removal, architectural design, planning advice, building warrant advice or specialist professional services.
Where a job needs a qualified specialist or statutory approval, we may decline the work, pause the work or recommend that you instruct an appropriate professional.
A quote is based on the information available at the time, including photos, descriptions, access details and any site visit. A quote covers only the work specifically listed in it.
An estimate is an indication of likely cost, not a fixed price. Estimates may change once the full condition of the property, wall, fitting, surface, substrate, access or materials is known.
We may revise a quote or charge additional reasonable sums if:
We are not obliged to carry out extra work unless we agree the scope and price.
You must provide accurate information before we quote or attend. This includes property type, access restrictions, parking, stairs, pets, tenants, known hazards, previous leaks, damp, electrical or plumbing concerns, asbestos risk and any relevant building rules.
You must ensure that we have safe and reasonable access to the work area at the agreed time, and that fragile, valuable or obstructing items are moved unless we have agreed to move them.
You are responsible for obtaining any landlord, factor, freeholder, insurer, neighbour, planning, listed building, building warrant or other permission needed for the work.
If we cannot start or complete work because these responsibilities have not been met, we may charge for wasted time, travel, materials and reasonable losses.
Materials supplied by us remain our property until paid for in full. We may ask for payment in advance for materials, specialist items, made-to-measure items or non-returnable goods.
If you supply materials, fixtures, fittings, paint, flat-pack furniture or other products, you are responsible for ensuring they are suitable, complete, safe, compatible and available on site. We are not responsible for defects, missing parts, wrong measurements, colour mismatch, manufacturer faults or product failure in customer-supplied items.
If customer-supplied items cause delay, require modification or cannot be installed safely or properly, additional charges may apply.
We may require a booking deposit, call-out payment, staged payment, materials payment or payment in full before starting work. Deposits may be used to reserve time, cover materials or cover preparation.
Unless agreed otherwise, invoices are payable on completion or immediately upon issue. We may pause work, withhold further attendance or cancel future bookings if payment is overdue.
For business customers, we may charge statutory interest, compensation and recovery costs under late payment legislation where applicable.
For consumers, we may charge reasonable costs caused by late payment, failed payments or debt recovery, where legally permitted.
If you cancel or postpone an appointment, please give as much notice as possible. We may charge for reasonable losses, including booked time, travel, materials, non-returnable items and preparation.
For non-urgent appointments, cancellations with less than 48 hours' notice may be charged up to the value of wasted time and costs reasonably incurred.
Where consumer cancellation rights apply to a distance or off-premises contract, you may have a 14-day cancellation period. If you ask us to start work during that period, you agree that you may have to pay for work carried out before cancellation. If the service is fully completed during the cancellation period with your agreement, you may lose the right to cancel that completed service.
Urgent repair work requested to prevent damage, restore basic use or deal with an immediate problem may start sooner where you ask us to proceed.
We will try to attend and complete work within agreed timescales, but dates and times are estimates unless expressly confirmed as fixed in writing.
We are not responsible for delays caused by traffic, weather, illness, supplier delays, material shortages, access problems, unsafe conditions, hidden defects, third parties, emergencies or events outside our reasonable control.
We will provide services with reasonable care and skill. Repairs and improvements are carried out according to the agreed scope, the condition of the existing property and the practical limits of the job.
Older properties, tenements, previous DIY work, hidden defects, uneven walls, damp, movement, poor substrates and unknown historic repairs can affect the final result. We are not responsible for pre-existing defects or limitations unless we have expressly agreed to remedy them.
If you believe there is an issue with our workmanship, you must tell us promptly and give us a reasonable opportunity to inspect and put things right where appropriate.
Any workmanship warranty applies only to the work we carried out and does not cover:
Product warranties are usually provided by the manufacturer, not by us.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded.
Subject to the above, we are not responsible for indirect loss, loss of profit, loss of rent, loss of business, loss of opportunity, inconvenience, betterment, decorative mismatch, pre-existing defects or losses that were not reasonably foreseeable.
You must take reasonable steps to reduce any loss or damage. You must not arrange third-party remedial work at our expense without giving us a reasonable opportunity to inspect and respond, except in a genuine emergency.
For business customers, our total liability for a job is limited to the price paid or payable for that job, unless a higher limit is required by law or agreed in writing.
We may take photos or videos of work for job records, quality checks, insurance, dispute handling and before/after comparison.
We will not intentionally publish photos that identify you, your family, tenants, address, personal possessions or sensitive details without permission. We may ask for permission to use anonymised before/after photos for marketing.
We may refuse, pause or stop work if we consider conditions unsafe, unlawful, unsuitable, abusive, outside our competence, outside the agreed scope, unpaid or likely to produce a poor result.
Examples include suspected asbestos, unsafe electrics, unsafe access, aggressive behaviour, hazardous materials, severe damp or rot, structural concerns or instructions that would breach regulations or good practice.
If something is wrong, tell us as soon as possible with photos and a clear description. We will review the issue and, where appropriate, offer inspection, remedial work, partial refund or another reasonable solution.
Complaints should be raised promptly. Delay can make it harder to inspect the original issue and may limit what we can reasonably do.
These terms are governed by Scots law, unless mandatory consumer protection law gives you rights in another part of the UK that cannot be excluded.
Scottish courts will have jurisdiction, subject to any mandatory consumer rights that allow consumers to bring claims elsewhere.
Last updated: 22 May 2026.