Important note
This is a practical privacy policy for a small UK home repair business. It should be reviewed once the business has final legal details, hosting, analytics tools, booking tools, payment systems and insurance arrangements confirmed.
Privacy Policy
Your data, handled properly.
This policy explains how Block & Bolt collects, uses, stores and protects personal information when people enquire about or use our home repair and handyman services.
1. Who we are
Block & Bolt is a Glasgow-based handyman, home repair and property maintenance business covering Glasgow and Scotland's Central Belt.
For data protection purposes, Block & Bolt will usually be the controller of personal information we collect from customers, prospective customers, landlords, tenants, suppliers and website visitors.
Contact email: office@blockandbolt.co.uk
Contact phone: 07869 802821
Website: blockandbolt.co.uk
Registered office: 193 Muirdrum Avenue, Glasgow, Scotland, G52 3AP.
2. Personal information we collect
Depending on how you contact us and what work you ask us to quote for, we may collect:
- your name, phone number, email address and preferred contact method;
- your property address, postcode and access information;
- details of the repair, maintenance or improvement work requested;
- photos, videos or descriptions you send us to help assess a job;
- quote, invoice, payment and booking information;
- messages exchanged by email, phone, text, WhatsApp or website forms;
- landlord, letting agent or tenant details where a property is managed by someone else;
- technical website information such as IP address, browser type, pages visited and server logs.
We do not intentionally collect special category data. Please do not send us sensitive personal information unless it is genuinely necessary for the work or safety at the property.
3. How we use personal information
We use personal information to:
- respond to enquiries and quote requests;
- assess the work needed, including reviewing photos and property details;
- prepare quotes, estimates, invoices and job records;
- arrange appointments and provide the requested services;
- buy or arrange materials where needed;
- send service updates, arrival times and completion photos;
- manage payments, refunds, complaints and aftercare;
- keep accounting, tax, insurance and legal records;
- protect our business, customers, workers and property from fraud, misuse or unsafe working conditions;
- improve our website, services and customer experience.
4. Lawful bases
| Purpose | Lawful basis |
|---|---|
| Responding to quote requests and carrying out agreed work. | Contract or steps before entering into a contract. |
| Keeping records, managing accounts, tax and legal obligations. | Legal obligation and legitimate interests. |
| Sending service updates about an active enquiry or job. | Contract and legitimate interests. |
| Improving services, protecting the website and preventing misuse. | Legitimate interests. |
| Sending optional marketing, if introduced later. | Consent or legitimate interests where permitted by law. |
| Using optional cookies or analytics that require consent. | Consent. |
Where we rely on legitimate interests, we balance our business needs against your rights and freedoms.
5. Who we share information with
We only share personal information where necessary and proportionate. This may include:
- members of the Block & Bolt team who need the information to quote, schedule or complete work;
- suppliers, merchants or subcontractors where materials or specialist work are needed;
- accountants, bookkeepers, insurers, legal advisers or payment providers;
- website hosting, email, form, analytics or security providers, including Resend where it is used to send quote request emails;
- landlords, letting agents or tenants where they are involved in the property or job;
- public authorities, regulators or law enforcement where required by law.
We do not sell personal information.
6. How long we keep information
We keep personal information only for as long as reasonably needed for the purpose collected, including legal, accounting, tax, insurance and dispute-handling reasons.
| Record type | Typical retention |
|---|---|
| Unsuccessful enquiries | Up to 12 months unless a longer period is needed for dispute, safety or business record reasons. |
| Customer job records, quotes and invoices | Usually up to 7 years for accounting, tax, insurance and legal record purposes. |
| Photos of work | For the job record and aftercare period, then reviewed. Marketing use requires permission where people or identifying details are visible. |
| Website server logs | Usually short-term security and diagnostic retention by our hosting provider. |
7. Security
We use reasonable technical and organisational measures to protect personal information. This includes limiting access to people who need it, using reputable service providers and keeping business records organised.
No website, email account or messaging platform is completely risk-free. Please avoid sending highly sensitive information through ordinary messages unless necessary.
8. Your rights
Under UK data protection law, you may have the right to:
- request access to your personal information;
- ask us to correct inaccurate information;
- ask us to erase information in certain circumstances;
- ask us to restrict or object to certain processing;
- request data portability where it applies;
- withdraw consent where we rely on consent.
These rights are not absolute. We may need to keep certain information where required for legal, accounting, insurance, contractual or dispute-related reasons.
9. Questions or complaints
If you have a privacy question, contact us at office@blockandbolt.co.uk or call 07869 802821.
You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator, if you are unhappy with how we handle your information.
Last updated: 22 May 2026.