Important note
This is a practical privacy policy for a small UK home repair business. It should be reviewed once the business has final legal details, hosting, analytics tools, booking tools, payment systems and insurance arrangements confirmed.
Privacy Policy
This policy explains how Block & Bolt collects, uses, stores and protects personal information when people enquire about or use our home repair and handyman services.
This is a practical privacy policy for a small UK home repair business. It should be reviewed once the business has final legal details, hosting, analytics tools, booking tools, payment systems and insurance arrangements confirmed.
Block & Bolt is a Glasgow-based handyman, home repair and property maintenance business covering Glasgow and Scotland's Central Belt.
For data protection purposes, Block & Bolt will usually be the controller of personal information we collect from customers, prospective customers, landlords, tenants, suppliers and website visitors.
Contact email: office@blockandbolt.co.uk
Contact phone: 07869 802821
Website: blockandbolt.co.uk
Registered office: 193 Muirdrum Avenue, Glasgow, Scotland, G52 3AP.
Depending on how you contact us and what work you ask us to quote for, we may collect:
We do not intentionally collect special category data. Please do not send us sensitive personal information unless it is genuinely necessary for the work or safety at the property.
We use personal information to:
| Purpose | Lawful basis |
|---|---|
| Responding to quote requests and carrying out agreed work. | Contract or steps before entering into a contract. |
| Keeping records, managing accounts, tax and legal obligations. | Legal obligation and legitimate interests. |
| Sending service updates about an active enquiry or job. | Contract and legitimate interests. |
| Improving services, protecting the website and preventing misuse. | Legitimate interests. |
| Sending optional marketing, if introduced later. | Consent or legitimate interests where permitted by law. |
| Using optional cookies or analytics that require consent. | Consent. |
Where we rely on legitimate interests, we balance our business needs against your rights and freedoms.
We only share personal information where necessary and proportionate. This may include:
We do not sell personal information.
We keep personal information only for as long as reasonably needed for the purpose collected, including legal, accounting, tax, insurance and dispute-handling reasons.
| Record type | Typical retention |
|---|---|
| Unsuccessful enquiries | Up to 12 months unless a longer period is needed for dispute, safety or business record reasons. |
| Customer job records, quotes and invoices | Usually up to 7 years for accounting, tax, insurance and legal record purposes. |
| Photos of work | For the job record and aftercare period, then reviewed. Marketing use requires permission where people or identifying details are visible. |
| Website server logs | Usually short-term security and diagnostic retention by our hosting provider. |
We use reasonable technical and organisational measures to protect personal information. This includes limiting access to people who need it, using reputable service providers and keeping business records organised.
No website, email account or messaging platform is completely risk-free. Please avoid sending highly sensitive information through ordinary messages unless necessary.
Under UK data protection law, you may have the right to:
These rights are not absolute. We may need to keep certain information where required for legal, accounting, insurance, contractual or dispute-related reasons.
If you have a privacy question, contact us at office@blockandbolt.co.uk or call 07869 802821.
You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator, if you are unhappy with how we handle your information.
Last updated: 22 May 2026.